Withdrawal Policy

This withdrawal policy is only applicable for EU-residents. Residents of non EU-countries are exempt from withdrawal. 

1. Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

2. Withdrawal Period

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

3. Address

To exercise your right of withdrawal, you must inform us ([email protected]) of your decision to withdraw from this contract by means of a clear statement (e.g., email). You may use the attached sample withdrawal form, but it is not mandatory.
4. Observance of the Deadline

To meet the withdrawal deadline, it is sufficient that you send the notification of your exercise of the right of withdrawal before the withdrawal period expires.

5. Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day we receive notice of your withdrawal from this contract.
 For this reimbursement, we will use the same payment method you used in the original transaction, unless explicitly agreed otherwise with you; in no case will you be charged fees for this reimbursement.

6. Right of Retention

We may withhold reimbursement until we have received the goods back or you have provided proof that you have returned the goods, whichever is earlier.

7. Return of Goods

You must return or hand over the goods to us without undue delay, and in any event no later than fourteen days from the day on which you notify us of the withdrawal of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.

8. Return Costs

You bear the direct costs of returning the goods.

9. Compensation for Loss of Value for Contracts for Goods Delivery

You only need to pay for any loss in value of the goods if this loss in value is due to handling the goods in a way that was not necessary to check their nature, properties, and functioning.

Sample Withdrawal Form

If you wish to withdraw from the contract, please complete this form and return it.

To PaintyDecks:

Hereby I/we (1) withdraw from the contract concluded by me/us (1) for the purchase of the following goods (1)/the provision of the following service (1), ordered on (1)/received on (1).

Name of consumer(s): __________________________
Address of consumer(s): __________________________
Signature of consumer(s) (only if this form is submitted on paper): __________________________
Date: __________________________